Return & Refund Policy

Small Tree Return & Refund Policy

If you are not satisfied with your hardware purchase, please call 1-866-STC-4MAC for a Return Material Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to us within 10 business days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee will be assessed on any opened hardware or accessory.

* NOTE: We recommend that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

Please note that we do not permit the return of or offer refunds for the following products:

1. Product that is custom configured to your specifications
2. Opened memory
3. Opened software
4. Electronic software downloads


Dead On Arrival (DOA) Product: System Failure Out of the Box

A hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please call us at 1-866-STC-4MAC within 30 calendar days of the invoice date. We will determine whether the product is DOA and offer you the following options:

* Replacement: The same product that you ordered will be shipped to you at our expense. You will be provided with the estimated replacement product delivery time and the procedure for returning the DOA product.
* Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.

Product must be deemed DOA by our customer support team within 30 calendar days of the invoice date in order to receive a replacement unit.

* DOA Terms and Conditions

1. If the product is deemed DOA more than 30 calendar days after the invoice date, then the standard product warranty will apply.
2. If the product is deemed NOT to be DOA, the standard product warranty will apply.
3. Shipping will be arranged at our expense for all products determined by customer support to be DOA.

We reserve the right to test returned DOA products. If the condition of the product is misrepresented by the customer, Small Tree may impose a $400 handling fee.

DEFECTIVE ITEMS

If you discover what you believe is a product defect for any of our products, please contact us (1-866-STC-4MAC). Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product.

 
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