First, check the color mode on your image. Remember that some tools don't function with all image modes. If it's a specific tool that's giving you a problem, try resetting the preferences for that specific tool before you reset every preference on the application. You may want to save a backup copy of you preference settings in case you would like to reset them. While saving a copy is not necessary, it can save time if you reset your settings often. Plus, it is good to have a backup.

Another way to prevent problems with Photoshop software is to make sure you always install and download the latest software updates. Software updates often include fixes to problematic tools and functions.

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